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Why Quality Officers Should Champion a System-Wide PRO Strategy in 2025
As a Quality Officer, you’re on the front lines of ensuring your health system delivers exceptional care while meeting ever-evolving regulatory...
Seamlessly deploy a scalable, EHR-integrated patient-reported outcomes (PRO) program to enhance patient insights and performance
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1 min read
Addie Drillock : Mar 25, 2025 3:20:35 PM
How can patient-reported outcomes (PROs) transform quality initiatives in healthcare?
In a recent video conversation hosted by PatientIQ, Sydney Lockard—a quality executive at a large academic medical center—shares how her organization is rethinking quality from the patient's perspective.
Joined by PatientIQ’s Jason Ketchum and Blake McWilliams, Sydney discusses the challenges and opportunities of weaving PROs into health system quality efforts. Drawing on her background in bedside nursing, she emphasizes the importance of viewing patients holistically and highlights how PROs empower her team to enhance care delivery and build a patient-centered culture.
So, how exactly do PROs help Sydney’s quality team drive meaningful change? A few ways include:
Seeing patients as whole people, not just procedures or diagnoses
Combining data and empathy to inform care decisions
Aligning clinical goals with patient-centered outcomes across service lines
Identifying high-performing practices and scaling them system-wide
Want to learn more about how PROs can elevate patient care and drive systemic change? Whether you’re a quality leader, clinical executive, or just curious about the future of healthcare, this is a conversation worth tuning into.
Watch the video below to hear Sydney’s insights and strategies from the frontlines of quality improvement and how PROs are making a measurable impact.
3 min read
As a Quality Officer, you’re on the front lines of ensuring your health system delivers exceptional care while meeting ever-evolving regulatory...
3 min read
Why Patient-Reported Outcomes Drive Intelligent Care Delivery Patient-reported outcomes (PROs) are effective tools to better understand a patient’s...
Providing high-quality care is more than marketing speak - it's an expectation. From risk-based contracts, to CMS regulations, to consumer demand,...