Key Takeaways
The PRO-PM mandate will soon be required for ASCs, emphasizing the need for effective PRO collection.
A unified platform, like PatientIQ’s ClinicalPRO, offers multiple solutions in one, including patient-reported outcomes (PRO) collection, patient satisfaction surveying, reputation management, and OAS CAHPS.
Reducing the tech stack streamlines operations and enhances patient engagement.
Preparing for the PRO-PM Mandate
Ambulatory Surgery Centers (ASCs) are on the brink of a significant regulatory shift with the upcoming PRO-PM mandate. As the healthcare industry increasingly prioritizes patient-centric care and data-driven outcomes, ASCs must adapt by implementing effective PRO collection processes. However, the true value lies not only in meeting regulatory requirements but in maximizing efficiency and enhancing patient engagement through a comprehensive technology solution.
The Value of a Unified Platform
For ASC administrators, managing multiple systems for PRO collection, patient satisfaction surveying, reputation management, and OAS (Outpatient and Ambulatory Surgery) CAHPS (Consumer Assessment of Healthcare Providers and Systems) can be a daunting and resource-intensive task. Partnering with a vendor like PatientIQ, which offers all these services in a single platform, provides distinct advantages:
Reduce the Tech Stack: Simplify technology management by consolidating disparate systems into one streamlined solution.
Enhance Patient Engagement: Deliver a cohesive patient experience from education through satisfaction surveys and online reviews.
Improve Efficiency: Automate workflows to save time and reduce administrative burdens on staff.
Why Reducing Your Tech Stack Matters
Maintaining a large and often disconnected tech stack can create inefficiencies and operational headaches for ASC administrators. Each system requires onboarding, training, and maintenance, adding complexity to daily operations. By using a single vendor, ASCs can:
Lower Costs: Minimize expenses associated with managing multiple vendors.
Increase Productivity: Free up staff to focus on patient care rather than software administration.
Boost Data Accuracy: Eliminate data silos and improve reporting by integrating information within a single platform.
Optimize Patient Engagement
A robust platform like ClinicalPRO not only helps with compliance but also enhances the overall patient journey. Personalized and automated patient education tools ensure that patients are well-informed from diagnosis to recovery. Key benefits include:
Stronger Patient Connections: Provide tailored education materials that reduce anxiety and improve satisfaction.
Time Saved: Automate the distribution of educational modules, allowing care teams to focus on more critical tasks.
Take Control of Your Online Reputation
Managing an ASC’s online presence is crucial. PatientIQ integrates seamlessly with EHR systems to automate satisfaction surveys and generate positive online reviews. By leveraging PatientIQ’s platform, ASCs can:
Enhance Patient Experience: Continuously gather and act on patient feedback.
Benchmark Performance: Measure success against competitors to stay ahead in the market.
Centralize Management: Respond to reviews and manage reputation from a single, user-friendly dashboard.
One Platform, Multiple Solutions
The upcoming PR- PM mandate is a catalyst for ASCs to reassess their technology strategy. Rather than piecing together solutions from various vendors, ASCs can benefit significantly by choosing a comprehensive platform like ClinicalPRO. By reducing the tech stack and enhancing patient engagement, ASCs can not only meet regulatory requirements but also thrive in an increasingly competitive healthcare landscape.
Interested in implementing ClinicalPRO? Request a free demo today.