Privacy Policy

Our commitment to privacy

PatientIQ prioritizes your privacy. In this Privacy Policy, Datamonkey, Inc. d/b/a PatientIQ is referred to “We,” “Us,” “Our” and “PatientIQ.” We help health care providers improve patient outcomes, and we want to be clear on how we collect, use, and share information about you when you visit and interact with our website (www.patientiq.io), our electronic health record services, and patient portals (collectively, the “Services”). This Privacy Policy covers the information we collect about you when you use our Services.
 
We offer a wide range of services to our health care provider customers (“Provider Customers”) under agreements with the Provider Customers that govern our use and disclosures of their patients’ Protected Health Information and other Personal Information through the Services (the “Provider Agreements”). This Privacy Policy supplements the Provider Agreements. If the terms of this Privacy Policy conflicts with any applicable Provider Agreement, the Provider Agreement will control.
 
If you are a patient of one of our Provider Customers using our Services and have questions about your health-related information, please check with your health care provider. Our Provider Customers are primarily responsible for determining how we use and disclose the Personal Information we collect through the Services other than our public website. Your health care provider’s notice of privacy practices, privacy policies, and terms and conditions governs the collection, use and disclosure of your information.
 

What information is covered in our privacy policy

This Privacy Policy is intended to help you understand:
  1. The personal information we may from collect from You and how we collect it
  2. When we collect your personal information
  3. How we share the information that we collect
  4. Your choices about your information
  5. Contributions to research and your right to opt-out
  6. Your California rights
  7. Information about children
  8. Protecting your personal information
  9. International visitors
  10. Changes to our privacy policy
  11. Contact us
1. The personal information we may collect from You
When you use or interact with our Services, or communicate with us we may collect, use, share, and process information relating to you (“Personal Information”). If you choose to take advantage of certain features or materials made available on our Services, you may need to provide us with information about yourself.
 
If you do not want PatientIQ to receive your Personal Information described below, please do not submit it. It is your choice to submit your Personal Information or not. The categories that you may us provide include:
  • Identifiers and contact information. This includes your name, email address, mailing address, phone number, or electronic signature.
  • Commercial information. This includes products or services considered or purchased.
The categories of personal data we collect automatically or from third parties:
  • Internet or similar network activity. This includes interactions with our Services which includes browsing history, search history, browser information, network activity information (e.g., log in/out data).
  • Geolocation. This includes physical location derived from GPS or WiFi use, IP location, or other information that may indicate current or prior location of a user.
  • Protected Health Information. This includes personally identifiable health information protected by the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”). We collect this information solely to provide services to our Provider Customers.
  • Profile and Inference Information. This information includes your preferences and characteristics, which is typically collected directly from you and through website cookies and similar services.
Cookies. When you use our Services, we may allow third-party service providers to place their own cookies or similar technologies to engage in the same types of collection we describe above. You can set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, and to omit images (which will disable pixel tags). Some web browsers incorporate a “Do Not Track” feature (“DNT”) that signals to the websites that you visit that you do not want to have your online activity tracked. Our website does not respond to DNT signals.
 
External Sites, Apps, Links and Social Media. We are on social media platforms such as LinkedIn. We may allow our website resources to connect with, or be viewable from, an external social media platform. In addition, our website may contain links to other websites or apps controlled by third parties, such as Distilled. We are not responsible for either the content on, or the privacy practices of, social media platforms, or any third-party sites or apps to which we link. Those apps, sites, and platforms are not controlled by us, and therefore, have their own privacy policies and terms of use. Privacy-related questions concerning third-party sites or apps should be directed to the respective entity.
 
2. When we collect your personal information
  • Emails—If you decide to send us an email, you will be giving us your email address and any other Personal Information that may be in your message or attached to it.
  • Newsletters—If you want to receive updates about our new feature releases or other marketing material through our newsletter, you need to provide us with at least your email address and potentially other identifiers.
  • Requesting a Demo—If you request a demo of our platform, you will be submitting the types of identifiers described above, which will be used to schedule the demo.
  • Social Media and Community Features—Our online and mobile resources may offer social media features, which allow you to post messages and comments and/or upload image or other files and materials. If you choose to use these features, the information you post will be in the public domain and not covered/protected by this statement.
  • Website Chat—You can communicate with us through our website chat feature. If you decide to disclose any personal information in the chat, we will use it in a manner consistent with this Privacy Policy. We use a third party to manage our chat feature; information you submit to the chat feature is subject the third party’s privacy policy, available here.
  • Patient Portal—When you use our patient portal, as part of our Services, you may be asked to provide Personal Information that will enhance your experience and provide your health care provider certain information about your health.
  • Customer Providers—We collect your protected health information directly from your health care providers.
 
3. How we share the information we collect
We collect the above categories of Personal Information to provide you our Services and for our internal business purposes, which include:
  • Fulfilling our obligations to Provider Customers in a manner consistent with our Provider Agreements;
  • Enhancing your experience with our Services;
  • Improving our Services by updating the content, features, and functionality;
  • Offering Services, including the products and services of our third party vendors and service providers. We may share your Personal Information with third parties who perform services for us and act at our direction. These services may include activities fulfillment services, email and SMS campaigns (which are governed by our SMS Terms of Service), hosting, and other IT services. Our policy is to prohibit these service providers from using your Personal Information for purposes other than providing services to us;
  • In the event we go through a business transition, such as a merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or sale of all or a portion of our assets, we may disclose your Personal Information to the party or parties of such transaction;
  • Preventing, investigating and responding to fraud, unauthorized access to or use of our Services, breaches of terms and policies, or other wrongful behavior;
  • Complying with legal obligations and retention periods; and
  • Establishing, exercising, or defending our rights in legal claims.
Other Uses. We may collect non-identifiable information, which may include the type of browser or operating system you are using. We may also de-identify your Personal Information in accordance with applicable law or create aggregate information that relates to a group of individuals. This non-identifiable, de-identified and aggregate information is not Personal Information, because it cannot be used to identify you. We may use such information for any lawful purpose.
 
4. Your choices about your information
Please contact us and let us know about your preferences on how we use your Personal Information.
  • Correct your personal information. You can request changes to any incorrect Personal Information that we may maintain about you. We will comply to your request to the extent we can. For instance, we may not be able to change information about you that we have already relied upon for our Services to our Provider Customers. We may also maintain Personal Information that we are legally obligated to do so. If you would like to request changes to Protected Health Information that your healthcare provider stores in our Services, you should contact your provider and we will work with them to make appropriate corrections.
  • Opt-out of communications. You may opt out of receiving communications from us by either following the instructions that come with each communication or emailing us at privacy@patientiq.io. Please note that if you opt-out of communications from us, you still may receive administrative communications from us related to your Provider Agreement or similar arrangements.
  • Disable location services. You can disable location services (settings) on your mobile device. Doing so, however, may affect other features of our Services.

  • Opt-out future research. You can opt-out from being included in research datasets by emailing us at privacy@patientiq.io.
 
5. Contributions to research and your right to opt-out

PatientIQ is a platform for health care providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes. To achieve our mission, PatientIQ facilitates research between stakeholders vested in improving patient health. Your health care providers may contribute by using our research platform. When using your data for research, we access your data through your health care provider’s electronic health record system and then de-identify, and aggregate it. The de-identified data sets do not contain Personal Information. The data sets used for research are also aggregated meaning they are combined to other de-identified data sets, which assists in the overall efficiency of the research studies.

 

You should know that your de-identified information is changing the way patients are treated and how health care provider practice medicine—all for the better! We want to protect your rights and understand if you, as a patient, want to opt-out of research studies. We recommend that you contact your health care provider to see if they use our technology. If you are unable to obtain that information, please contact us so that we may help you determine whether your information is included in our de-identified data sets, and if you would like to opt-out of future research. If that is the case, please contact us at: privacy@patientiq.io.

 

Please note that if you do decide to opt-out your action will only apply to the future use of your Personal Information for research purposes. The opt-out not apply to current research in which we may have already used de-identified information derived from Personal Information. Opting-out will also not apply to certain services that we provide to our Service Customers, for example operational purposes, regulatory reporting, and other instances required by them. Please contact your health care provider if you’d like to be removed from any Service Customer initiated projects.

 
6. Your California rights

If you are a resident of California, you may be entitled to the privacy rights described below under the California Consumer Privacy Act (“CCPA”). Please note that some types of Personal Information that we collect, such as Protected Health Information, are not covered by these CCPA privacy rights.

 
The right to know. You have the right to request: (i) the specific pieces of Personal Information that we may possess; (ii) the categories of Personal Information we may have collected about you in the last 12 months; (iii) the categories of sources from which that Personal Information was collected; (iv) the categories of your Personal Information that we sold or disclosed in the last 12 months; (v) the categories of third parties to whom your Personal Information was sold or disclosed in the last 12 months; and (vi) the purpose for collecting and selling Personal Information. In the last 12 months:
  • PatientIQ has collected the categories of personal information detailed in the section titled “The Personal Information we may collect from You” above.
PatientIQ has not sold Personal Information.
  • PatientIQ may disclose the categories of Personal Information that we collect to third parties as described above.

The right to deletion.

You have the right to request that we delete your Personal Information that we have collected or maintain. We may, however, deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction in which your Personal Information was collected. If we deny your request for deletion, we will let you know the reason why.

 

The right to opt out of the sale of your Personal Information.

PatientIQ does not currently sell Personal Information. You still have the right to opt out of the sale of your Personal Information if in the future we sell Personal Information.

 
The right to equal service. If you choose to exercise any of these rights, PatientIQ will not discriminate against you in any way. If you exercise certain rights, understand that you may be unable to use or access certain features of PatientIQ’s Services.
 

Exercising Your Rights.

To exercise your rights described above, please submit a verifiable consumer request to us by either:

Emailing us: privacy@patientiq.io.

-Or-

Mailing us at: PatientIQ 350 W. Ontario St., Ste. 300 Chicago, Il 60654

 
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable request must:
  • Provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or are an authorized representative.

  • Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.

We will take steps to verify your identity before processing your request to know or request to delete. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected Personal Information. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

In some instances, PatientIQ may sell or license de-identified datasets derived from patient information for any lawful purpose, including but not limited to, supporting the research of patient outcomes. All Protected Health Information used to create the de-identified data sets is de-identified using industry and regulatory standards. Using these de-identification methods ensures that only a very small risk exists that the information could be used to identify you. Data de-identified in this way does not constitute Protected Health Information.

 
7. Information about children

Our Services are not meant to be used by children under 18 years old. If we learn that we have received Personal Information from a child under the age of 18, without first receiving parental or legal representative consent, we will use that Personal Information to contact that child directly (or his or her parent or legal guardian) to inform the child that they cannot use our Services. After making such communication, we will then delete the Personal Information related to that child.

8. Protecting your personal information

To ensure the safety of your Personal information, we use reasonable safeguards aimed to protect against unauthorized use, disclosure, alteration or destruction of the Personal Information we collect and maintain. Please keep in mind that no data transmitted over the internet is 100% secure. As a result, while we strive to protect your Personal Information, we cannot guarantee or warrant the security of any information you transmit to or from our Services.

9. International visitors

Currently, PatientIQ’s Services are intended to be used within the United States. The Services are intended for use in the United States only. If you visit our Services or contact us from outside of the United States, please be advised that (i) any information (including Personal Information) you provide to us or that we automatically collect will be transferred to the United States; and (ii) that by using our Services or submitting information (including Personal Information), you explicitly authorize its transfer to and subsequent processing in the United States in accordance with the laws of the United States and this Privacy Policy.

10. Changes to our privacy policy

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we use Personal Information within our Services, we will notify you through a notice on our homepage www.patientiq.io. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes.

11. Contact us

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us as follows:

PatientIQ

350 West Ontario St., Ste. 300

Chicago, Il 60654

 

Updated: January 17, 2024