Acceptable Use and Conduct Policy

Effective date:

This Acceptable Use and Conduct Policy (“Policy”) governs your use of the Services offered by PatientIQ and its affiliates (“we”, “our”, “us”, and “Services”, respectively) and our website (“PatientIQ Site”). We may modify this Policy by posting a revised version on the PatientIQ Site.  By using the Services or accessing the PatientIQ Site, you agree to the latest version of this Policy.

You may not use, or facilitate or allow others to use the Services or the PatientIQ Site:

1. for any illegal, invasive, infringing, defamatory, or fraudulent activity (including, for example, phishing, or mirroring a website);
2. to violate or encourage the violation of the rights of others;
3. to threaten, incite, promote, or actively encourage violence, terrorism, or other serious harm;
4. for any content or activity that promotes harassing, excessively profane, hateful (including attacking others based on their race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability, or medical condition, or is otherwise exploitive or abusive), or otherwise objectionable as determined by PatientIQ in its sole discretion;
5. to violate the security, integrity, or availability of any user, network, computer or communications system, software application, network, or computing device;
6. to distribute, publish, send, or facilitate the sending of unsolicited mass email or other messages, promotions, advertising, or solicitations (“spam”) including, without limitation:

• • sending communications or email in violation of the CAN-SPAM Act or any other applicable anti-spam law or regulation;
  • imitating or impersonating PatientIQ, another person or his, her, or its email address, or creating false accounts for the purpose of sending spam;
  • data mining or harvesting any web property to find email addresses or other user account information;
  • sending unauthorized mail via open, third-party servers;
  • sending email to users who have requested to be removed from a mailing list;
  • selling to, exchanging with, sharing with, or distributing third-party personal information, including the email addresses of any person without such person’s knowing and continued consent to such disclosure;
  • sending unsolicited emails to significant numbers of email addresses belonging to individuals and/or entities with whom you have no preexisting relationship;
  • emailing an address obtained via Internet harvesting methods or any surreptitious methods (e.g., scraping or harvesting);
  • emailing an address that is incomplete, inaccurate and/or not updated for all applicable opt-out notifications, using best efforts and best practices in the industry;

7. to distribute, store or upload to the Services, viruses, worms, Trojan horses, corrupted files, hoaxes, or other items of a destructive or deceptive nature;
8. to generate or facilitate SMS, MMS, or other text messages or push notifications in violation of the Telephone Consumer Protection Act, the Do-Not-Call Implementation Act, or any other applicable law including anti-spam, telemarketing, or telephone consumer protection laws or regulations;
9. to find security vulnerabilities to exploit the Services or attempting to bypass any security mechanism or filtering capabilities;
10. to grant access to the PatientIQ services to competitors of PatientIQ;
11.  except as expressly authorized by law: (i) reverse engineer, disassemble, decompile, translate, reconstruct, transform or extract the Services or any portion thereof; or
12. in such a way as to misrepresent yourself, or disguise the origin of any content (including by “spoofing”, “phishing”, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with PatientIQ or any third party).

Conduct guidelines – interacting with PatientIQ employees

At PatientIQ, we pride ourselves on the diversity and capability of our workforce and customers.  We support honest, collaborative, and respectful relationships and take a very firm line against bullying, harassment or abuse of our employees in any form of communication, including phone, text, messaging, email and others.  Simply put, we do not tolerate behavior that:

• Intimidates, shames or harasses others by any means;
• Attacks human dignity using things such as degrading or demeaning stereotypes, including but not limited to race, nationality, gender or other stereotypes; or
• Repeated or unwanted contact that insults, bullies or threatens our employees.

Investigation and enforcement

We may investigate any suspected violation of this Policy and remove or disable access to any content or resource that violates this Policy.